Warranty

2-Year Warranty

Store Name: ALOKROMA
📧 Email: elvissegonia27@hotmail.com
📧 Email: euroafricancontact22@gmail.com
📞 Phone: +1 405 403 0190

1. Warranty Overview

All wheelchairs purchased from ALOKROMA are covered by a 2-year limited warranty starting from the date of delivery. This warranty covers manufacturing defects in materials or workmanship under normal use.

2. What Is Covered

The warranty covers:

  • Structural defects in the wheelchair frame

  • Mechanical failures caused by manufacturing defects

  • Electrical component issues (for powered wheelchairs)

3. What Is Not Covered

The warranty does not cover:

  • Damage from accidents, misuse, or improper handling

  • Normal wear and tear (tires, cushions, batteries, brakes)

  • Unauthorized repairs or modifications

  • Damage from improper maintenance or storage

4. How to Make a Warranty Claim

To submit a claim, contact our support team with:

  • Order number or proof of purchase

  • Description of the defect

  • Photos or videos of the issue

Our team will review your claim and provide instructions for repair, replacement, or refund.

5. Warranty Resolution

If the claim is approved, ALOKROMA may:

  • Repair the defective wheelchair or part

  • Replace the defective wheelchair or part

  • Issue a partial or full refund depending on the situation

6. Shipping Costs for Warranty Claims

  • If the defect is covered, we will assist with shipping costs for returns or replacements.

  • If the warranty claim is not approved, the customer is responsible for shipping costs.

7. Contact Information

For warranty claims or questions, contact us:

📧 Email: elvissegonia27@hotmail.com
📧 Email: euroafricancontact22@gmail.com
📞 Phone: +1 405 403 0190