FAQ

Frequently Asked Questions (FAQ)

1. What types of wheelchairs do you sell?

We offer a variety of wheelchairs including:

• Manual wheelchairs – lightweight and easy to maneuver

• Electric wheelchairs – powered mobility with long battery life

• Folding and portable wheelchairs – ideal for travel and storage

2. Do I need a prescription to purchase a wheelchair?

No. You can purchase most wheelchairs directly from our store without a prescription unless specifically indicated on the product page.

3. Is shipping available outside the UK?

Currently, we only ship within the United Kingdom.

4. How much does shipping cost?

All wheelchair orders within the UK qualify for free shipping.

5. How long will delivery take?

• Handling (processing) time: 1–3 business days

• Transit time: 2–4 business days

Total delivery time is typically 3–7 business days.

6. Can I return a wheelchair if I’m not satisfied?

Yes. You may request a return within 14 days of delivery, provided the wheelchair is unused and in its original packaging.

For full details, refer to our Return & Refund Policy.

7. What if my wheelchair arrives damaged or defective?

Contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.

8. Do your wheelchairs come with a warranty?

Yes. All wheelchairs come with a 2-year warranty covering manufacturing defects under normal use.

9. Can I track my order?

Yes. Once your wheelchair is shipped, you will receive a tracking number by email to monitor the delivery.

10. How can I contact customer support?

For any questions or assistance, contact us:

📧 Email: elvissegonia27@hotmail.com
📧 Email: euroafricancontact22@gmail.com
📞 Phone: +1 405 403 0190